Christina Pham

Microsoft Solutions Consultant

2023 - Present

• Identifying and pursuing sales opportunities for Microsoft's services, including consulting, implementation, and support services.
• Building relationships with key decision makers at potential customer organizations.
• Creating and delivering product demonstrations and presentations to potential customers.
• Developing and implementing sales strategies to meet or exceed sales targets.
• Managing the sales process from initial contact to close.
• Understanding the customer's business needs and aligning Microsoft's services to meet those needs.
• Communicating technical concepts to non-technical stakeholders.
• Collaborating with Microsoft's technical teams to ensure proposed solutions can be delivered successfully.
• Developing and maintaining a strong understanding of Microsoft technologies such as Azure, Dynamics, Windows, and Office.
• Providing feedback to product teams on customer needs and market trends.

Cyber Operations Management Team

2021 – 2023

• Employ advanced tools and techniques to proactively monitor client networks, systems, and applications for potential cyber threats. Respond promptly to security incidents, conduct investigations, and develop effective mitigation strategies.
• Primary liaison between the Cyber Security Operations team and Deloitte Global leadership, including managers, senior managers, and corporate executives, to inform and prioritize interest and necessity for a rotational program geared toward improving communications and cross-training to promote visibility of cyber security initiatives, professional growth surrounding cybersecurity operations, and drive innovation.
• Collaborated directly with senior leadership to develop “Cura” journeys, which were internal training modules, developing content for the various cyber operations teams.
• Organized training schedules in two week “sprints,” including internal training, on-demand training, and vendor-supported training activities geared toward ramping up internal personnel with a particular focus on boarding, technical learning opportunities (LinkedIn Learning), vendor or third-party based learning, and certification.

• Applied an understanding of organizational and workforce transformation methodologies to support the development and delivery of cutting-edge strategies (i.e., operating model design, workforce strategy, detailed design, org design analytics, change management, etc.)
• Engaged in direct client engagement with senior stakeholders in a fast-paced, highly matrixed, global organization to drive decision making and collect inputs for critical work products.
• Owned data validation, analysis, management, and visualization leveraging people data from our various source systems and using Excel, Tableau, and external organizational design platform vendors like Orgvue.
• Ensured timely progress against the project plan and completion of program actions by preparing project tasks, tracking status day-to-day operations and activities of specific projects, and providing general client engagement for respective OD&T activities.

Systems Administrator Assistant

2021

•Troubleshoot and repaired both hardware and software issues, maintaining a “Very Satisfied” customer satisfaction rating.

•Leveraged Zendesk to monitor and resolve tickets, including documenting the incident.

•Imaged end user computing (EUC) devices, installed applications, and applied configurations in accordance with corporate policies and procedures.

•Issued and maintained devices at corporate headquarters and onsite at restaurant locations.

•Assist with managing and maintaining printers, scanners, and multi-function devices.

• Provided exceptional hardware and software troubleshooting and repair services for over 150 clients per month, utilizing Zendesk's efficient ticketing system.

• Managed the provisioning and ongoing maintenance of personal computers for corporate employees and physical restaurant locations.
• Demonstrated exceptional customer service skills by accurately assessing customer needs and delivering tailored technical solutions, resulting in a remarkable 100% customer satisfaction rate from over 800 clients.

Systems Admin Assistant

2019

• Provided exceptional hardware and software troubleshooting and repair services for over 220 schools and assisted over 180,000 students.
• Provides all levels of information technology consulting, planning, support, and services to an assigned organizational unit; serves as the primary school/program technology leader; manages school local network, servers, and all associated technologies; plans, manages, and supports the configuration, deployment, and integration of all school/program technologies.

•Manage and maintain the district's computer systems and network infrastructure.
•Install, configure, and troubleshoot hardware and software components.
•Administer user accounts, permissions, and security settings across various systems.
•Monitor and ensure the availability, integrity, and performance of network resources.
•Perform regular backups and implement disaster recovery procedures.
•Collaborate with IT teams and vendors to implement system upgrades and enhancements.
•Provide technical support and assistance to staff and end-users.
•Conduct system audits to identify vulnerabilities and recommend security improvements.
•Stay up-to-date with emerging technologies and trends in the field of system administration.
•Create and maintain documentation for system configurations, processes, and procedures.
•Participate in the planning and implementation of IT projects and initiatives.
•Assist in the procurement of hardware, software, and other IT equipment.
•Conduct training sessions for staff on system usage and best practices.
•Collaborate with other departments to ensure system integration and data sharing.
•Adhere to established policies, procedures, and regulations related to system administration.
•Respond to system emergencies and provide timely resolutions.

Office Manager/Team Lead

2016 - 2021

• Efficiently manage all administrative tasks, including appointment scheduling, client record management, invoicing, and inventory control. Streamline processes to improve efficiency and accuracy, ensuring smooth day-to-day operations.

• Coordinate staffing schedules, ensuring appropriate coverage to meet client demands while maximizing team productivity. Oversee timekeeping, performance evaluations, and staff training, promoting a cohesive and high-performing team culture.

• Maintain accurate inventory records and manage supply orders to ensure optimal stock levels. Negotiate with vendors to secure competitive pricing and quality products, enhancing salon operations and customer satisfaction.

• Collaborate with salon management to develop and manage budgets, monitor expenses, and analyze financial reports. Implement strategies to optimize revenue, control costs, and maximize profitability.

Office Manager/Team Lead

2011 - 2016

• Ensure compliance with regulatory guidelines, including health, safety, and sanitation standards. Implement policies and procedures to mitigate risks and maintain a safe working environment for staff and clients.

• Managed staff by hiring, training, scheduling, and supervising nail technicians, receptionists, and other salon staff members.
• Ensuring high-quality customer service by addressing client inquiries, concerns, and complaints, and maintaining a welcoming and professional salon environment.
• Overseeing the salon's appointment system, managing the scheduling of clients, and coordinating with nail technicians to ensure efficient utilization of their time.
• Monitoring and ordering salon supplies, including nail polishes, tools, equipment, and other necessary materials. Keeping track of stock levels and ensuring products are well-stocked and organized.
• Assisting with budgeting, tracking expenses, and monitoring salon finances. Handling cash management, including cash register operations, petty cash, and bank deposits. Collaborating with the salon owner or accountant on financial reporting and payroll.
• Managing paperwork and record-keeping, including client information, employee records, and salon policies. Handling phone calls, emails, and other correspondence.
• Assisting with marketing initiatives to attract new clients and retain existing ones. This may involve creating and distributing promotional materials, managing social media accounts, and coordinating special events or promotions.
• Overseeing the cleanliness and maintenance of the salon, ensuring it complies with health and safety regulations. Coordinating repairs and maintenance for salon equipment and facilities.
• Managing the sale of retail products such as nail polishes, lotions, and other beauty items.
• Monitoring inventory levels, arranging displays, and promoting products to clients.
• Staying updated on industry trends, new techniques, and nail care products. Providing ongoing training and professional development opportunities for staff members.